Contact Center Supervisor Salaries in Kitchener, ON
Alternate Job Titles: Call Center Team Leader (Includes Selling)
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How much does a Contact Center Supervisor in Kitchener, ON make? The median annual Contact Center Supervisor salary in Kitchener, ON is C$82,117, as of March 27, 2024, with a range usually between C$67,040-C$97,612 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Supervisor may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Supervisor in Kitchener, ON.
This chart describes the expected percentage of people who perform the job of Contact Center Supervisor in Kitchener, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Supervisor in Kitchener, ON is C$82,117, so 50% of the people who perform the job of Contact Center Supervisor in Kitchener, ON are expected to make less than C$82,117.
Source: HR Reported data as of March 27, 2024
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This chart describes the expected percentage of people who perform the job of Contact Center Supervisor in Kitchener, ON that make less than that salary. For example 50% of the people who perform the job of Contact Center Supervisor in Kitchener, ON are expected to make less than the median.
Source: HR Reported data as of March 27, 2024
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Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View full job description
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- Contact Center Supervisor Salaries with a High School Diploma or Technical Certificate
- Contact Center Supervisor Salaries with an Associate's Degree
- Contact Center Supervisor Salaries with a Bachelor's Degree
- Contact Center Supervisor Salaries with a Master's Degree or MBA
- Contact Center Supervisor Salaries with a JD, MD, PhD or Equivalent
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