Contact Center Traffic and Scheduling Analyst Salary in the United States

How much does a Contact Center Traffic and Scheduling Analyst make hourly in the United States? The average hourly wage for a Contact Center Traffic and Scheduling Analyst in the United States is $24 as of September 26, 2019, but the range typically falls between $21 and $27. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with Contact Center Traffic and Scheduling Analyst: Call/Contact Forecasting, Service Level Agreements (SLA), Service Request Management Process, Customer Service Metrics ...More

Salary estimation for Contact Center Traffic and Scheduling Analyst at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, JUNIPER PHARMACEUTICALS INC

Jobs with a similar salary range to Contact Center Traffic and Scheduling Analyst : Branch Operations Coordinator, Foreman

Job Description

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

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Average Hourly Wage

Core compensation

 
 
 
21
27
24

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
22
29
25
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Traffic and Scheduling Analyst in the United States. The average hourly rate for Contact Center Traffic and Scheduling Analyst ranges from $21 to $27 with the average hourly pay of $24. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $22 to $29 with the average total hourly cash compensation of $25.
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Job Openings for Contact Center Traffic and Scheduling Analyst
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Patricia B. Prichep , Senior Vice President of Operations and Secretary
CEL-SCI CORP
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2018
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Contact Center Traffic and Scheduling Analyst Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%