Contact Center Traffic and Scheduling Analyst Salary in the United States

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Contact Center Traffic and Scheduling Analyst Salary

How much does a Contact Center Traffic and Scheduling Analyst make in the United States? The average Contact Center Traffic and Scheduling Analyst salary in the United States is $53,386 as of April 26, 2022, but the range typically falls between $46,563 and $60,789. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Salary Salary + Bonus Benefits How To Become
Based on HR-reported data: a national average with a geographic differential
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25% $46,563 10% $40,351 90% $67,528 75% $60,789 $53,386 50%(Median)

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Job Description for Contact Center Traffic and Scheduling Analyst

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2022 Salary.com)... View full job description

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Job Openings for Contact Center Traffic and Scheduling Analyst
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Patricia B. Prichep, Senior Vice President of Operations and Secretary
CEL-SCI CORP
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2020
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Contact Center Traffic and Scheduling Analyst Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Contact Center Traffic and Scheduling Analyst, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
46563
60789
53386

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
47953
64877
55550
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Analyst in the United States. The base salary for Contact Center Traffic and Scheduling Analyst ranges from $46,563 to $60,789 with the average base salary of $53,386. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,953 to $64,877 with the average total cash compensation of $55,550.
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46563
60789

 

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Skills associated with Contact Center Traffic and Scheduling Analyst: Service Level Agreements (SLA), Performance Metrics, Service Request Management Process, Real time Contact Volume Monitoring ...More

Salary estimation for Contact Center Traffic and Scheduling Analyst at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, MANNATECH INC

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