Contact Center Traffic and Scheduling Analyst Salary in the United States

Contact Center Traffic and Scheduling Analyst Salary

How much does a Contact Center Traffic and Scheduling Analyst make in the United States? The average Contact Center Traffic and Scheduling Analyst salary in the United States is $51,364 as of October 28, 2020, but the range typically falls between $44,800 and $58,485. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Salary Salary + Bonus Benefits How To Become
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25% $44,800 10% $38,823 90% $64,969 75% $58,485 $51,364 50%(Median)

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Job Description for Contact Center Traffic and Scheduling Analyst

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Contact Center Traffic and Scheduling Analyst
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Patricia B. Prichep, Senior Vice President of Operations and Secretary
CEL-SCI CORP
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2019
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Contact Center Traffic and Scheduling Analyst Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
44800
58485
51364

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46142
62416
53447
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Analyst in the United States. The base salary for Contact Center Traffic and Scheduling Analyst ranges from $44,800 to $58,485 with the average base salary of $51,364. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,142 to $62,416 with the average total cash compensation of $53,447.
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44800
58485

 

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Skills associated with Contact Center Traffic and Scheduling Analyst: Service Level Agreements (SLA), Manage Staff Scheduling, Performance Metrics, Workforce Management Software ...More

Salary estimation for Contact Center Traffic and Scheduling Analyst at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, MANNATECH INC

Jobs with a similar salary range to Contact Center Traffic and Scheduling Analyst : Branch Operations Coordinator, Foreman