How much does a Contact Center Traffic and Scheduling Analyst make in Boston, MA? The average Contact Center Traffic and Scheduling Analyst salary in Boston, MA is $57,620 as of June 28, 2020, but the range typically falls between $50,253 and $65,601. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $50,253 10% $43,546 90% $72,867 75% $65,601 $57,620 50%(Median)
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Job Description for Contact Center Traffic and Scheduling Analyst

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Contact Center Traffic and Scheduling Analyst in Boston, MA
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Patricia B. Prichep, Senior Vice President of Operations and Secretary
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Average Base Salary

Core compensation

 
 
 
50253
65601
57620

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
51756
70011
59948
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Analyst in Boston, MA. The base salary for Contact Center Traffic and Scheduling Analyst ranges from $50,253 to $65,601 with the average base salary of $57,620. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $51,756 to $70,011 with the average total cash compensation of $59,948.
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50253
65601

 

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How much should you be paid?

About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Contact Center Traffic and Scheduling Analyst Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Contact Center Traffic and Scheduling Analyst: Service Request Management Process, Performance Metrics, Manage Staff Scheduling, Workforce Management Software ...More

Salary estimation for Contact Center Traffic and Scheduling Analyst at companies like : AXIM BIOTECHNOLOGIES, INC., CEL SCI CORP, MANNATECH INC

Jobs with a similar salary range to Contact Center Traffic and Scheduling Analyst : Branch Operations Coordinator, Foreman