Contact Center Traffic and Scheduling Analyst Salary in District of Columbia

How much does a Contact Center Traffic and Scheduling Analyst make in District of Columbia? The average Contact Center Traffic and Scheduling Analyst salary in District of Columbia is $56,265 as of January 20, 2020, but the range typically falls between $49,070 and $64,061. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $49,070 10% $42,520 90% $71,158 75% $64,061 $56,265 50%(Median)
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Job Description

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $55,982 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $55,982 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $55,982 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $55,982 Date Updated January 20, 2020
Job Openings for Contact Center Traffic and Scheduling Analyst in District of Columbia
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