Contact Center Traffic and Scheduling Analyst, Sr. Salary in the United States

How much does a Contact Center Traffic and Scheduling Analyst, Sr. make hourly in the United States? The average hourly wage for a Contact Center Traffic and Scheduling Analyst, Sr. in the United States is $29 as of September 26, 2019, but the range typically falls between $26 and $34. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with Contact Center Traffic and Scheduling Analyst, Sr.: Call/Contact Forecasting, Customer Service Metrics, Workforce Management Software, Service Level Agreements (SLA) ...More

Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS, PAPA MURPHY'S HOLDINGS INC

Job Description

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

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Step 1 of 3

Understand the total hourly compensation opportunity for a Contact Center Traffic and Scheduling Analyst, Sr., hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
26
34
29

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
27
36
30
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Contact Center Traffic and Scheduling Analyst, Sr. in the United States. The average hourly rate for Contact Center Traffic and Scheduling Analyst, Sr. ranges from $26 to $34 with the average hourly pay of $29. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $27 to $36 with the average total hourly cash compensation of $30.
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26
34

 

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Job Openings for Contact Center Traffic and Scheduling Analyst, Sr.
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Jeremy Hartley , Former Chief Operating Officer
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Fiscal Year Ended in 2017
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%