Contact Center Traffic and Scheduling Analyst, Sr. Salary in the United States
How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in the United States? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in the United States is $60,313 as of September 26, 2019, but the range typically falls between $53,755 and $70,141. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
Skills Associated with Contact Center Traffic and Scheduling Analyst, Sr.: Call/Contact Forecasting, Customer Service Metrics, Workforce Management Software, Service Level Agreements (SLA) ...More
Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS, PAPA MURPHY'S HOLDINGS INC
Job Description
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)
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Contact Center Traffic and Scheduling Analyst, Sr. Pay Difference by Location
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| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Scheduler | Experience 1 - 2 | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Scheduling Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Scheduling Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Traffic and Scheduling Analyst | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |