How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in the United States? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in the United States is $64,156 as of April 26, 2022, but the range typically falls between $57,181 and $74,618. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $57,181 10% $50,831 90% $84,143 75% $74,618 $64,156 50%(Median)
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Job Description for Contact Center Traffic and Scheduling Analyst, Sr.

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2022 Salary.com)... View full job description

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Job Openings for Contact Center Traffic and Scheduling Analyst, Sr.
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Marc Bruno, COO, US Food & Facilities
Aramark provides food, facilities management, and uniform services to education, healthcare, business and industry, sports, leisure, and corrections clients in North America and internationally. It operates in three segments: Food and Support Services United States, Food and Support Services International, and Uniform ... More
Fiscal Year Ended in 2021
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Contact Center Traffic and Scheduling Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
57181
74618
64156

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
58663
80384
67316
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Analyst, Sr. in the United States. The base salary for Contact Center Traffic and Scheduling Analyst, Sr. ranges from $57,181 to $74,618 with the average base salary of $64,156. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $58,663 to $80,384 with the average total cash compensation of $67,316.
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57181
74618

 

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Skills associated with Contact Center Traffic and Scheduling Analyst, Sr.: Real time Contact Volume Monitoring, Service Level Agreements (SLA), Manage Staff Scheduling, Service Request Management Process ...More

Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS, POTBELLY CORP

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