Contact Center Traffic and Scheduling Analyst, Sr. Salary in the United States

Contact Center Traffic and Scheduling Analyst, Sr. Salary

How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in the United States? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in the United States is $61,822 as of November 25, 2020, but the range typically falls between $55,100 and $71,900. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Salary Salary + Bonus Benefits How To Become
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25% $55,100 10% $48,980 90% $81,075 75% $71,900 $61,822 50%(Median)

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Job Description for Contact Center Traffic and Scheduling Analyst, Sr.

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Contact Center Traffic and Scheduling Analyst, Sr.
Those that have already made the climb...
Jeremy Hartley, Former Chief Operating Officer
ZOE'S KITCHEN INC
Zoe's Kitchen, Inc., through its subsidiaries, develops and operates a chain of fast-casual restaurants. It operates a range of restaurant formats, including in-line, end-cap, and free-standing restaurants. As of February 22, 2018, the company operated owned and franchised 249 restaurants in 20 states of the United Sta... More
Fiscal Year Ended in 2017
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Contact Center Traffic and Scheduling Analyst, Sr. Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Contact Center Traffic and Scheduling Analyst, Sr., base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
55100
71900
61822

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
56533
77453
64864
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Analyst, Sr. in the United States. The base salary for Contact Center Traffic and Scheduling Analyst, Sr. ranges from $55,100 to $71,900 with the average base salary of $61,822. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $56,533 to $77,453 with the average total cash compensation of $64,864.
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55100
71900

 

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Skills associated with Contact Center Traffic and Scheduling Analyst, Sr.: Service Level Agreements (SLA), Workforce Management Software, Service Request Management Process, Performance Metrics ...More

Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS, PAPA MURPHY'S HOLDINGS INC