Contact Center Traffic and Scheduling Analyst, Sr. Salary in the United States

How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in the United States? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in the United States is $59,933 as of June 27, 2019, but the range typically falls between $53,416 and $69,695. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS INC., PAPA MURPHY'S HOLDINGS INC

Job Description

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
53416
69695
59933

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
54803
75078
62877
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Analyst, Sr. in the United States. The base salary for Contact Center Traffic and Scheduling Analyst, Sr. ranges from $53,416 to $69,695 with the average base salary of $59,933. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $54,803 to $75,078 with the average total cash compensation of $62,877.
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53416
69695

 

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Job Openings for Contact Center Traffic and Scheduling Analyst, Sr.

Career Path for Contact Center Traffic and Scheduling Analyst, Sr.

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Fiscal Year Ended in 2017
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+ 26.0%
City, State Washington, DC Compared to national average
+ 11.2%
City, State Miami, FL Compared to national average
-2.5%
City, State Chicago, IL Compared to national average
+ 6.5%
City, State Boston, MA Compared to national average
+ 13.8%
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+ 21.0%
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-0.7%
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