Contact Center Traffic and Scheduling Analyst, Sr. Salary in the United States

How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in the United States? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in the United States is $59,816 as of May 31, 2019, but the range typically falls between $53,315 and $69,566. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS, PAPA MURPHY'S HOLDINGS INC

Job Description

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

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Average Base Salary

Core compensation

 
 
 
53315
69566
59816

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
54699
74934
62762
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Analyst, Sr. in the United States. The base salary for Contact Center Traffic and Scheduling Analyst, Sr. ranges from $53,315 to $69,566 with the average base salary of $59,816. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $54,699 to $74,934 with the average total cash compensation of $62,762.
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53315
69566

 

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Fiscal Year Ended in 2018
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+ 11.2%
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-2.5%
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+ 6.5%
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-0.7%
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