Contact Center Traffic and Scheduling Analyst, Sr. Salary in Florissant, Missouri

How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in Florissant, MO? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in Florissant, MO is $59,400 as of October 30, 2019, but the range typically falls between $52,941 and $69,078. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Salary range for a Contact Center Traffic and Scheduling Analyst, Sr.
$52,941 to $69,078
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Job Description

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

See user submitted job responsibilities for Contact Center Traffic and Scheduling Analyst, Sr..

Job Openings for Contact Center Traffic and Scheduling Analyst, Sr. in Florissant, MO
Those that have already made the climb...
Jeremy Hartley , Former Chief Operating Officer
Zoe's Kitchen, Inc., through its subsidiaries, develops and operates a chain of fast-casual restaurants. It operates a range of restaurant formats, including in-line, end-cap, and free-standing restaurants. As of February 22, 2018, the company operated owned and franchised 249 restaurants in 20 states of the United Sta... More
Fiscal Year Ended in 2017
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Average Base Salary

Core compensation

 
 
 
52941
69078
59400

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
54316
74411
62321
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Analyst, Sr. in Florissant, MO. The base salary for Contact Center Traffic and Scheduling Analyst, Sr. ranges from $52,941 to $69,078 with the average base salary of $59,400. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $54,316 to $74,411 with the average total cash compensation of $62,321.
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52941
69078

 

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About Florissant, Missouri    Florissant (/ˈflɒrɪsənt/ (listen)) is a city in St. Louis County, Missouri, within Greater St. Louis. It is a middle class second-ring northern subur....More

Florissant, Missouri  area prices were up 0.7% from a year ago    View the Cost of Living in Florissant, Missouri

Contact Center Traffic and Scheduling Analyst, Sr. Salary in popular cities: Kansas CitySaint LouisSpringfield

Skills associated with Contact Center Traffic and Scheduling Analyst, Sr.: Customer Service Metrics, Manage Staff Scheduling, Service Level Agreements (SLA), Call/Contact Forecasting ...More

Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS, PAPA MURPHY'S HOLDINGS INC