Contact Center Traffic and Scheduling Analyst, Sr. Salary in Kentucky

How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in Kentucky? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in Kentucky is $55,797 as of June 27, 2019, but the range typically falls between $49,730 and $64,886. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Kentucky

About Kentucky    Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United ....More

Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS INC., PAPA MURPHY'S HOLDINGS INC

Job Description

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Contact Center Traffic and Scheduling Analyst, Sr.

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Location Avg. Salary Date Updated
Location Aberdeen, KY Avg. Salary $53,460 Date Updated June 27, 2019
Location Adairville, KY Avg. Salary $53,999 Date Updated June 27, 2019
Location Adams, KY Avg. Salary $52,453 Date Updated June 27, 2019
Location Adolphus, KY Avg. Salary $55,120 Date Updated June 27, 2019
Location Ages Brookside, KY Avg. Salary $51,938 Date Updated June 27, 2019
Location Albany, KY Avg. Salary $54,389 Date Updated June 27, 2019
Location Alexandria, KY Avg. Salary $58,560 Date Updated June 27, 2019
Location Allen, KY Avg. Salary $52,453 Date Updated June 27, 2019
Location Allensville, KY Avg. Salary $53,594 Date Updated June 27, 2019
Location Almo, KY Avg. Salary $53,460 Date Updated June 27, 2019
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