How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in Louisiana? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in Louisiana is $58,316 as of February 26, 2020, but the range typically falls between $51,977 and $67,819. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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25% $51,977 10% $46,206 90% $76,472 75% $67,819 $58,316 50%(Median)
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Job Description

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Job Openings for Contact Center Traffic and Scheduling Analyst, Sr. in Louisiana

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Location Avg. Salary Date Updated
Location Abbeville, LA Avg. Salary $55,603 Date Updated February 26, 2020
Location Abita Springs, LA Avg. Salary $59,943 Date Updated February 26, 2020
Location Acme, LA Avg. Salary $53,446 Date Updated February 26, 2020
Location Addis, LA Avg. Salary $56,599 Date Updated February 26, 2020
Location Aimwell, LA Avg. Salary $53,446 Date Updated February 26, 2020
Location Akers, LA Avg. Salary $59,267 Date Updated February 26, 2020
Location Albany, LA Avg. Salary $56,112 Date Updated February 26, 2020
Location Alexandria, LA Avg. Salary $53,933 Date Updated February 26, 2020
Location Ama, LA Avg. Salary $60,300 Date Updated February 26, 2020
Location Amelia, LA Avg. Salary $56,112 Date Updated February 26, 2020
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