Contact Center Traffic and Scheduling Analyst, Sr. Salary in Montana

How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in Montana? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in Montana is $54,329 as of June 27, 2019, but the range typically falls between $48,422 and $63,179. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Montana

About Montana    Montana (/mɒnˈtænə/ (listen)) is a landlocked state in the Northwestern United States. Montana has several nicknames, although none are official, incl....More

Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS INC., PAPA MURPHY'S HOLDINGS INC

Job Description

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Contact Center Traffic and Scheduling Analyst, Sr.

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Location Avg. Salary Date Updated
Location Belgrade, MT Avg. Salary $49,534 Date Updated June 27, 2019
Location Absarokee, MT Avg. Salary $56,497 Date Updated June 27, 2019
Location Acton, MT Avg. Salary $56,977 Date Updated June 27, 2019
Location Alberton, MT Avg. Salary $49,534 Date Updated June 27, 2019
Location Alder, MT Avg. Salary $51,601 Date Updated June 27, 2019
Location Alzada, MT Avg. Salary $51,117 Date Updated June 27, 2019
Location Anaconda, MT Avg. Salary $49,534 Date Updated June 27, 2019
Location Angela, MT Avg. Salary $56,497 Date Updated June 27, 2019
Location Antelope, MT Avg. Salary $54,964 Date Updated June 27, 2019
Location Arlee, MT Avg. Salary $49,534 Date Updated June 27, 2019
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