Contact Center Traffic and Scheduling Analyst, Sr. Salary in New Hampshire

How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in New Hampshire? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in New Hampshire is $61,333 as of October 30, 2019, but the range typically falls between $54,664 and $71,326. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Salary range for a Contact Center Traffic and Scheduling Analyst, Sr.
$54,664 to $71,326
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Job Description

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

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Location Avg. Salary Date Updated
Location Bedford, NH Avg. Salary $63,811 Date Updated October 30, 2019
Location Derry, NH Avg. Salary $64,586 Date Updated October 30, 2019
Location Merrimack, NH Avg. Salary $65,503 Date Updated October 30, 2019
Location Salem, NH Avg. Salary $64,052 Date Updated October 30, 2019
Location Acworth, NH Avg. Salary $62,449 Date Updated October 30, 2019
Location Alstead, NH Avg. Salary $62,465 Date Updated October 30, 2019
Location Alton, NH Avg. Salary $62,258 Date Updated October 30, 2019
Location Alton Bay, NH Avg. Salary $62,235 Date Updated October 30, 2019
Location Amherst, NH Avg. Salary $65,503 Date Updated October 30, 2019
Location Andover, NH Avg. Salary $62,078 Date Updated October 30, 2019
Job Openings for Contact Center Traffic and Scheduling Analyst, Sr. in New Hampshire
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