How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in Rhode Island? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in Rhode Island is $64,751 as of July 27, 2020, but the range typically falls between $57,710 and $75,299. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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25% $57,710 10% $51,299 90% $84,902 75% $75,299 $64,751 50%(Median)
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Job Description for Contact Center Traffic and Scheduling Analyst, Sr.

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)...View full job description

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Job Openings for Contact Center Traffic and Scheduling Analyst, Sr. in Rhode Island

Select a city to view specific salary and bonus information for Contact Center Traffic and Scheduling Analyst, Sr.

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Location Avg. Salary Date Updated
Location Coventry, RI Avg. Salary $64,936 Date Updated July 27, 2020
Location Cumberland, RI Avg. Salary $65,059 Date Updated July 27, 2020
Location East Providence, RI Avg. Salary $65,059 Date Updated July 27, 2020
Location Narragansett, RI Avg. Salary $65,027 Date Updated July 27, 2020
Location Tiverton, RI Avg. Salary $64,690 Date Updated July 27, 2020
Location Westerly, RI Avg. Salary $65,633 Date Updated July 27, 2020
Location Woonsocket, RI Avg. Salary $64,997 Date Updated July 27, 2020
Location Adamsville, RI Avg. Salary $64,670 Date Updated July 27, 2020
Location Albion, RI Avg. Salary $65,059 Date Updated July 27, 2020
Location Ashaway, RI Avg. Salary $65,642 Date Updated July 27, 2020
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