Contact Center Traffic and Scheduling Analyst, Sr. Salary in Virginia

How much does a Contact Center Traffic and Scheduling Analyst, Sr. make in Virginia? The average Contact Center Traffic and Scheduling Analyst, Sr. salary in Virginia is $58,992 as of June 27, 2019, but the range typically falls between $52,577 and $68,601. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Virginia

About Virginia    Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United State....More

Salary estimation for Contact Center Traffic and Scheduling Analyst, Sr. at companies like : ARAMARK, HILTON WORLDWIDE HOLDINGS INC., PAPA MURPHY'S HOLDINGS INC

Job Description

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

Select a city to view specific salary and bonus information for Contact Center Traffic and Scheduling Analyst, Sr.

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Location Avg. Salary Date Updated
Location Annandale, VA Avg. Salary $66,663 Date Updated June 27, 2019
Location Virginia State University, VA Avg. Salary $59,573 Date Updated June 27, 2019
Location Abingdon, VA Avg. Salary $51,938 Date Updated June 27, 2019
Location Accomac, VA Avg. Salary $56,376 Date Updated June 27, 2019
Location Achilles, VA Avg. Salary $56,025 Date Updated June 27, 2019
Location Afton, VA Avg. Salary $54,596 Date Updated June 27, 2019
Location Alberta, VA Avg. Salary $59,213 Date Updated June 27, 2019
Location Aldie, VA Avg. Salary $66,363 Date Updated June 27, 2019
Location Alexandria, VA Avg. Salary $66,663 Date Updated June 27, 2019
Location Altavista, VA Avg. Salary $54,754 Date Updated June 27, 2019
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