Contact Center Traffic and Scheduling Supervisor Salaries in Canada
Alternate Job Titles: Call Center Traffic and Scheduling Supervisor, Customer Service Center Traffic and Supervisor, Traffic Workforce Supervisor
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How much does a Contact Center Traffic and Scheduling Supervisor in Canada make? The median annual Contact Center Traffic and Scheduling Supervisor salary in Canada is C$83,561, as of November 21, 2024, with a range usually between C$71,586-C$98,436 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Traffic and Scheduling Supervisor may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Traffic and Scheduling Supervisor in Canada.
This chart describes the expected percentage of people who perform the job of Contact Center Traffic and Scheduling Supervisor that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Traffic and Scheduling Supervisor in Canada is C$83,561, so 50% of the people who perform the job of Contact Center Traffic and Scheduling Supervisor in Canada are expected to make less than C$83,561.
Source: HR Reported data as of November 21, 2024
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This chart describes the expected percentage of people who perform the job of Contact Center Traffic and Scheduling Supervisor in , that make less than that salary. For example 50% of the people who perform the job of Contact Center Traffic and Scheduling Supervisor in are expected to make less than the median.
Source: HR Reported data as of November 21, 2024
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Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. View full job description
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