How much does a Contact Center Traffic and Scheduling Manager make in Chicago, IL? The average Contact Center Traffic and Scheduling Manager salary in Chicago, IL is $110,138 as of February 26, 2024, but the range typically falls between $97,703 and $127,012. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Contact Center Traffic and Scheduling Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Traffic and Scheduling Manager Salary $86,383 Chicago,IL February 26, 2024
25th Percentile Contact Center Traffic and Scheduling Manager Salary $97,703 Chicago,IL February 26, 2024
50th Percentile Contact Center Traffic and Scheduling Manager Salary $110,138 Chicago,IL February 26, 2024
75th Percentile Contact Center Traffic and Scheduling Manager Salary $127,012 Chicago,IL February 26, 2024
90th Percentile Contact Center Traffic and Scheduling Manager Salary $142,375 Chicago,IL February 26, 2024
25% $97,703 10% $86,383 90% $142,375 75% $127,012 $110,138 50%(Median) Didn’t find job title? Click
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What skills does a Contact Center Traffic and Scheduling Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Communicates Effectively: Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose.

2.

Safety Procedures: Establishing and implementing rules and procedures to prevent potential hazards and risks to ensure a safe and productive working environment.

3.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

Communicates Effectively 0.21%
Safety Procedures 0.02%
Microsoft Office 0.01%
Others 99.76%

Job Description for Contact Center Traffic and Scheduling Manager

Contact Center Traffic and Scheduling Manager manages a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Oversees the configuration of the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Being a Contact Center Traffic and Scheduling Manager monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Additionally, Contact Center Traffic and Scheduling Manager reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Requires a bachelor's degree. Typically reports to a director. The Contact Center Traffic and Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Traffic and Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Traffic and Scheduling Manager in Chicago, IL
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Norman R. Hames, President and Chief Operating Officer - Western Operations
RadNet, Inc., together with its subsidiaries, provides outpatient diagnostic imaging services in the United States. The company operates in two segments: Imaging Centers and Artificial Intelligence. Its services include magnetic resonance imaging, computed tomography, positron emission tomography, nuclear medicine, mam... More
Fiscal Year Ended in 2022
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Contact Center Traffic and Scheduling Manager salary varies from city to city. Compared with national average salary of Contact Center Traffic and Scheduling Manager, the highest Contact Center Traffic and Scheduling Manager salary is in San Francisco, CA, where the Contact Center Traffic and Scheduling Manager salary is 25.0% above. The lowest Contact Center Traffic and Scheduling Manager salary is in Miami, FL, where the Contact Center Traffic and Scheduling Manager salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Contact Center Traffic and Scheduling Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
97703
127012
110138

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
104719
142901
120873
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Traffic and Scheduling Manager in Chicago, IL. The base salary for Contact Center Traffic and Scheduling Manager ranges from $97,703 to $127,012 with the average base salary of $110,138. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $104,719 to $142,901 with the average total cash compensation of $120,873.
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97703
127012

 

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About Chicago, Illinois    Chicago (/ʃɪˈkɑːɡoʊ/ (listen), locally also /-ˈkɔː-/), officially the City of Chicago, is the most populous city in Illinois, as well as the third mos....More

Chicago, Illinois  area prices were up 0.8% from a year ago    View the Cost of Living in Chicago, Illinois

Contact Center Traffic and Scheduling Manager Salary in popular cities: AuroraRockfordJoliet

Skills associated with Contact Center Traffic and Scheduling Manager: Call/Contact Forecasting, Shared Services, Customer Service Metrics, Process Optimization ...More

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