How much does a Customer Information Center Supervisor make in the United States? The average Customer Information Center Supervisor salary in the United States is $77,691 as of April 26, 2022, but the range typically falls between $69,651 and $82,002. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $69,651 10% $62,331 90% $85,927 75% $82,002 $77,691 50%(Median)
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Check out Customer Information Center Supervisor jobs in Virginia

Supervisor - Customer Service

ServiceSource Inc. - Alexandria, VA

Part-time Customer Service Representative

Faneuil, Inc. - Clifton Forge, VA

Job Description for Customer Information Center Supervisor

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2022 Salary.com)... View full job description

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Job Openings for Customer Information Center Supervisor

Career Path for Customer Information Center Supervisor

Those that have already made the climb...
Mark V. Anquillare, Group President and Chief Operating Officer
Verisk Analytics, Inc. provides data analytics solutions in the United States and internationally. It provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, natural resources intelligence, economic forecasting, and various other fields. T... More
Fiscal Year Ended in 2020
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Customer Information Center Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
69651
82002
77691

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
72557
89161
79668
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Information Center Supervisor in the United States. The base salary for Customer Information Center Supervisor ranges from $69,651 to $82,002 with the average base salary of $77,691. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $72,557 to $89,161 with the average total cash compensation of $79,668.
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69651
82002

 

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Skills associated with Customer Information Center Supervisor: Real time Contact Volume Monitoring, Workforce Management Software, Real time Contact Traffic Control, Service Level Agreements (SLA) ...More

Salary estimation for Customer Information Center Supervisor at companies like : HCI GROUP INC, KINGSWAY FINANCIAL SVCS INC, Primerica, Inc.

Jobs with a similar salary range to Customer Information Center Supervisor : Chief Building Official, Regional Account Executive, Service Level Manager, Product Support