How much does a Customer Information Center Supervisor make in the United States? The average Customer Information Center Supervisor salary in the United States is $75,931 as of April 27, 2021, but the range typically falls between $68,076 and $80,145. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

25% $68,076 10% $60,923 90% $83,981 75% $80,145 $75,931 50%(Median)
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Check out Customer Information Center Supervisor jobs in the United States

Call Center Manager / Supervisor- CHC

Clinica Sierra Vista - Bakersfield, CA

Customer Service Representative

Harrison National Employment - Beaverton, OR

Regional Customer Service Representative

California Water Service Group - Chico, CA

Job Description for Customer Information Center Supervisor

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2021 Salary.com)... View full job description

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Mark V. Anquillare, Executive Vice President and Chief Operating Officer
Verisk Analytics, Inc. provides data analytics solutions in the United States and internationally. It provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, natural resources intelligence, economic forecasting, and various other fields. T... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
68076
80145
75931

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
70914
87138
77869
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Information Center Supervisor in the United States. The base salary for Customer Information Center Supervisor ranges from $68,076 to $80,145 with the average base salary of $75,931. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $70,914 to $87,138 with the average total cash compensation of $77,869.
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68076
80145

 

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Skills associated with Customer Information Center Supervisor: Real time Contact Traffic Control, Real time Contact Volume Monitoring, Workforce Management Software, Customer Service Metrics ...More

Salary estimation for Customer Information Center Supervisor at companies like : HCI GROUP INC, PRIMERICA INC, Verisk Analytics, Inc.

Jobs with a similar salary range to Customer Information Center Supervisor : Product Support