Alberta Customer Information Center Supervisor Salaries

    • How much does a Customer Information Center Supervisor make in Alberta? Alberta Customer Information Center Supervisor salaries vary greatly from town to town. See below for Customer Information Center Supervisor salaries, bonus and benefits information for 5 cities in the Alberta area.
Customer Information Center Supervisor's Annual Base Salary
Job Title Salary Location Date Updated
Customer Information Center Supervisor C$83,563 Calgary, AB February 26, 2021
Customer Information Center Supervisor C$74,977 Edmonton, AB February 26, 2021
Customer Information Center Supervisor C$88,806 Fort McMurray, AB February 26, 2021
Customer Information Center Supervisor C$68,293 Lethbridge, AB February 26, 2021
Customer Information Center Supervisor C$77,590 Red Deer, AB February 26, 2021
    • Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

      Alternate Job Titles: Call Center Technical Supervisor
      Categories: IT - All , Customer Services , IT - Manager , Marketing