Customer Information Center Supervisor Salary in Birmingham, Alabama

How much does a Customer Information Center Supervisor make in Birmingham, AL? The average Customer Information Center Supervisor salary in Birmingham, AL is $69,781 as of November 25, 2019, but the range typically falls between $62,558 and $73,645. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Salary range for a Customer Information Center Supervisor
$62,558 to $73,645
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Job Description

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)

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Job Openings for Customer Information Center Supervisor in Birmingham, AL

Career Path for Customer Information Center Supervisor

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Mark V. Anquillare , Executive Vice President and Chief Operating Officer
Verisk Analytics, Inc. provides data analytics solutions in the United States and internationally. It provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, natural resources intelligence, economic forecasting, and various other fields. T... More
Fiscal Year Ended in 2018
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City, State Compared to national average
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-2.7%
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+ 6.0%
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+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Average Base Salary

Core compensation

 
 
 
62558
73645
69781

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
65164
80079
71552
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Information Center Supervisor in Birmingham, AL. The base salary for Customer Information Center Supervisor ranges from $62,558 to $73,645 with the average base salary of $69,781. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $65,164 to $80,079 with the average total cash compensation of $71,552.
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62558
73645

 

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About Birmingham, Alabama    Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is a city located in the north central region of the U.S. state of Alabama. With an estimated 2017 population....More

Birmingham, Alabama  area prices were up 1.3% from a year ago    View the Cost of Living in Birmingham, Alabama

Customer Information Center Supervisor Salary in popular cities: MontgomeryMobileHuntsville

Skills associated with Customer Information Center Supervisor: Service Request Management Process, Performance Metrics, Customer Service Metrics, Real time Contact Traffic Control ...More

Salary estimation for Customer Information Center Supervisor at companies like : HCI GROUP INC, PRIMERICA INC, VERISK ANALYTICS INC

Jobs with a similar salary range to Customer Information Center Supervisor : Product Support