How much does a Customer Information Center Supervisor make in Brockton, MA? The average Customer Information Center Supervisor salary in Brockton, MA is $80,838 as of June 28, 2020, but the range typically falls between $72,470 and $85,320. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $72,470 10% $64,852 90% $89,402 75% $85,320 $80,838 50%(Median)
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Job Description for Customer Information Center Supervisor

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Customer Information Center Supervisor in Brockton, MA

Career Path for Customer Information Center Supervisor

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Patrick J. Haveron, Chief Financial Officer & Chief Operating Officer, Maiden Holdings, Ltd. and President, Maiden Reinsurance Ltd.
Maiden Holdings, Ltd., through its subsidiaries, provides reinsurance solutions to regional and specialty insurers primarily in Europe and internationally. The company writes treaties on a quota share basis and excess of loss basis. It also offers auto and credit life insurance products through its insurer partners to ... More
Fiscal Year Ended in 2018
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Average Base Salary

Core compensation

 
 
 
72470
85320
80838

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
75494
92774
82895
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Information Center Supervisor in Brockton, MA. The base salary for Customer Information Center Supervisor ranges from $72,470 to $85,320 with the average base salary of $80,838. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $75,494 to $92,774 with the average total cash compensation of $82,895.
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72470
85320

 

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About Brockton, Massachusetts    According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land an....More

Brockton, Massachusetts  area prices were up 1.6% from a year ago    View the Cost of Living in Brockton, Massachusetts

Customer Information Center Supervisor Salary in popular cities: BostonWorcesterSpringfield

Skills associated with Customer Information Center Supervisor: Performance Metrics, Real time Contact Traffic Control, Service Request Management Process, Service Level Agreements (SLA) ...More

Salary estimation for Customer Information Center Supervisor at companies like : HCI Group, Inc., Primerica, Inc., Verisk Analytics, Inc.

Jobs with a similar salary range to Customer Information Center Supervisor : Product Support