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Nova Scotia Customer Information Center Supervisor Salaries

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  Nova Scotia in Canada
  • Customer Information Center Supervisor Salaries in Halifax, NS
  
  

  View CA National Average Customer Information Center Supervisor Salaries

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• Most Popular Cities for Customer Information Center Supervisor in Canada
  • Fredericton, NB Customer Information Center Supervisor
  • Moncton, NB Customer Information Center Supervisor
  • Halifax, NS Customer Information Center Supervisor
  • Oshawa, ON Customer Information Center Supervisor
  • Ottawa, ON Customer Information Center Supervisor
  • Charlottetown, PE Customer Information Center Supervisor
  • Montreal, QC Customer Information Center Supervisor
  • Quebec, QC Customer Information Center Supervisor
  • Sherbrooke, QC Customer Information Center Supervisor

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• Job Description for Customer Information Center Supervisor
  Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

  Alternate Job Titles: Call Center Technical Supervisor
  Categories: IT - All , Customer Services , IT - Manager , Marketing