Ontario Customer Information Center Supervisor Salaries

    • How much does a Customer Information Center Supervisor make in Ontario? Ontario Customer Information Center Supervisor salaries vary greatly from town to town. See below for Customer Information Center Supervisor salaries, bonus and benefits information for 9 cities in the Ontario area.

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Customer Information Center Supervisor's Annual Base Salary
Job Title Salary Location Date Updated
Customer Information Center Supervisor C$84,692 Hamilton, ON June 28, 2022
Customer Information Center Supervisor C$84,940 Kitchener, ON June 28, 2022
Customer Information Center Supervisor C$84,421 London, ON June 28, 2022
Customer Information Center Supervisor C$86,942 Oshawa, ON June 28, 2022
Customer Information Center Supervisor C$75,369 Ottawa, ON June 28, 2022
Customer Information Center Supervisor C$81,600 Sudbury, ON June 28, 2022
Customer Information Center Supervisor C$83,544 Thunder Bay, ON June 28, 2022
Customer Information Center Supervisor C$82,786 Toronto, ON June 28, 2022
Customer Information Center Supervisor C$86,528 Windsor, ON June 28, 2022
    • Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

      Alternate Job Titles: Call Center Technical Supervisor
      Categories: IT - All , Customer Services , IT - Manager , Marketing