Customer Information Center Supervisor Salary in Rhode Island

How much does a Customer Information Center Supervisor make in Rhode Island? The average Customer Information Center Supervisor salary in Rhode Island is $77,396 as of September 26, 2019, but the range typically falls between $69,385 and $81,687. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. View the Cost of Living in Rhode Island

About Rhode Island    Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United....More

Skills Associated with Customer Information Center Supervisor: Service Level Agreements (SLA), Performance Metrics, Real time Contact Traffic Control, Customer Service Metrics ...More

Popular jobs: Physical Therapist, Actuary I, Aerospace Engineer I

Salary estimation for Customer Information Center Supervisor at companies like : HCI GROUP INC, PRIMERICA INC, VERISK ANALYTICS INC

Jobs with a similar salary range to Customer Information Center Supervisor : Product Support

Job Description

Customer Information Center Supervisor is responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Being a Customer Information Center Supervisor reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Additionally, Customer Information Center Supervisor requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Customer Information Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Customer Information Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)

See user submitted job responsibilities for Customer Information Center Supervisor.

Select a city to view specific salary and bonus information for Customer Information Center Supervisor

Loading results...
Location Avg. Salary Date Updated
Location Coventry, RI Avg. Salary $77,616 Date Updated September 26, 2019
Location Cumberland, RI Avg. Salary $77,763 Date Updated September 26, 2019
Location East Providence, RI Avg. Salary $77,763 Date Updated September 26, 2019
Location Narragansett, RI Avg. Salary $77,725 Date Updated September 26, 2019
Location Tiverton, RI Avg. Salary $77,322 Date Updated September 26, 2019
Location Westerly, RI Avg. Salary $78,449 Date Updated September 26, 2019
Location Woonsocket, RI Avg. Salary $77,689 Date Updated September 26, 2019
Location Adamsville, RI Avg. Salary $77,298 Date Updated September 26, 2019
Location Albion, RI Avg. Salary $77,763 Date Updated September 26, 2019
Location Ashaway, RI Avg. Salary $78,460 Date Updated September 26, 2019
Job Openings for Customer Information Center Supervisor in Rhode Island

Career Path for Customer Information Center Supervisor

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst