Customer Information Center Supervisor Salaries in Yellowknife, NT
Alternate Job Titles: Call Center Technical Supervisor
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How much does a Customer Information Center Supervisor in Yellowknife, NT make? The median annual Customer Information Center Supervisor salary in Yellowknife, NT is C$89,716, as of June 28, 2020, with a range usually between C$82,459-C$110,093 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Customer Information Center Supervisor may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Information Center Supervisor in Yellowknife, NT.
This chart describes the expected percentage of people who perform the job of Customer Information Center Supervisor in Yellowknife, Northwest Territories that make less than that annual salary. For example the median expected annual pay for a typical Customer Information Center Supervisor in Yellowknife, NT is C$89,716, so 50% of the people who perform the job of Customer Information Center Supervisor in Yellowknife, NT are expected to make less than C$89,716.
Source: HR Reported data as of June 28, 2020
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This chart describes the expected percentage of people who perform the job of Customer Information Center Supervisor in Yellowknife, NT that make less than that salary. For example 50% of the people who perform the job of Customer Information Center Supervisor in Yellowknife, NT are expected to make less than the median.
Source: HR Reported data as of June 28, 2020
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Responsible for maintaining the call distribution system by configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Supervises the representatives by monitoring the productivity of customer service representatives. Reviews ACD data to ensure productivity and identify possible problems. May act as a technical resource for more complex questions. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Typically requires 3-5 years experience in the related area as an individual contributor. View full job description
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