How much does a Customer Retention Representative I make in Boston, MA? The average Customer Retention Representative I salary in Boston, MA is $33,874 as of June 28, 2020, but the range typically falls between $30,365 and $37,294. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Customer Retention Representative I
Customer Retention Representative I processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative I offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative I typically reports to a supervisor or manager. The Customer Retention Representative I may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2020 Salary.com)... View full job description
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
What does a Customer Retention Representative I do?
Customer Retention Representative I in Aliso Viejo, CA
Answer Customer Product questions.
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Customer Retention Representative I in Allentown, PA
Provide support, assistance, and collaboration where necessary to other members of the sales and advertising organization to ensure company goals, initiatives & objectives are achieved.
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Customer Retention Representative I in Alpine, UT
Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives a world class sales and customer service experience.
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Representative I in Boston, MA. The base salary for Customer Retention Representative I ranges from $30,365 to $37,294 with the average base salary of $33,874. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $31,223 to $41,117 with the average total cash compensation of $36,256.