How much does a Customer Retention Representative I make in Boston, MA? The average Customer Retention Representative I salary in Boston, MA is $33,874 as of June 28, 2020, but the range typically falls between $30,365 and $37,294. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $30,365 10% $27,169 90% $40,407 75% $37,294 $33,874 50%(Median)
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Job Description for Customer Retention Representative I

Customer Retention Representative I processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative I offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative I typically reports to a supervisor or manager. The Customer Retention Representative I may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Customer Retention Representative I in Boston, MA
Those that have already made the climb...
Robert Barton, Chief Operating Officer
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Average Base Salary

Core compensation

 
 
 
30365
37294
33874

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
31223
41117
36256
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Representative I in Boston, MA. The base salary for Customer Retention Representative I ranges from $30,365 to $37,294 with the average base salary of $33,874. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $31,223 to $41,117 with the average total cash compensation of $36,256.
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30365
37294

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Customer Retention Representative I Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Customer Retention Representative I: Customer Care and Billing, Customer Support, Escalation Management, Customer Engagement ...More

Salary estimation for Customer Retention Representative I at companies like : CAFEPRESS INC, LIQUIDITY SERVICES INC, OVERSTOCK.COM, INC

Jobs with a similar salary range to Customer Retention Representative I : Customer Retention Specialist, Lead Merchandiser