Hourly Wage for Customer Retention Representative II Salary in the United States
Hourly Wage for Customer Retention Representative II Salary
How much does a Customer Retention Representative II make hourly in the United States? The average hourly wage for a Customer Retention Representative II in the United States is $21 as of March 26, 2024, but the range typically falls between $19 and $24. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Hourly Pay Rate | Location | Last Updated |
| 10th Percentile Customer Retention Representative II Salary | $17 | US | March 26, 2024 |
| 25th Percentile Customer Retention Representative II Salary | $19 | US | March 26, 2024 |
| 50th Percentile Customer Retention Representative II Salary | $21 | US | March 26, 2024 |
| 75th Percentile Customer Retention Representative II Salary | $24 | US | March 26, 2024 |
| 90th Percentile Customer Retention Representative II Salary | $26 | US | March 26, 2024 |
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What skills does a Customer Retention Representative II need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Team Management: The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
Client Interaction: Client-facing skills are the abilities necessary to provide quality customer service. Client-facing employees are those who interact directly with customers in person or through phone conversations, online messages and any other methods of communication that a business uses.
Job Description for Customer Retention Representative II
Customer Retention Representative II processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative II offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative II typically reports to a supervisor or manager. The Customer Retention Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Retention Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description
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Career Path for Customer Retention Representative II
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Customer Retention Representative II, the upper level is Customer Retention Representative III and then progresses to Customer Retention Supervisor.
What does a Customer Retention Representative II do?
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Customer Retention Representative II Pay Difference by Location
Customer Retention Representative II salary varies from city to city. Compared with national average salary of Customer Retention Representative II, the highest Customer Retention Representative II salary is in San Francisco, CA, where the Customer Retention Representative II salary is 25.0% above. The lowest Customer Retention Representative II salary is in Miami, FL, where the Customer Retention Representative II salary is 3.5% lower than national average salary.
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Similar Jobs to Customer Retention Representative II
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Customer Retention Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Retention Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Level of Education for Customer Retention Representative II
Jobs with different levels of education may pay very differently. Check the Customer Retention Representative II salary of your education level.
- Customer Retention Representative II Salaries with No Diploma
- Customer Retention Representative II Salaries with a High School Diploma or Technical Certificate
- Customer Retention Representative II Salaries with an Associate's Degree
- Customer Retention Representative II Salaries with a Bachelor's Degree
- Customer Retention Representative II Salaries with a Master's Degree or MBA
- Customer Retention Representative II Salaries with a JD, MD, PhD or Equivalent
Customer Retention Representative II Salary by State
Geographic variations impact Customer Retention Representative II salary levels, due to various factors, such as cost of living, industries, market demand and company budgets. Click below to see pay differences between states.
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Browse Related Job Categories With Customer Retention Representative II
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Skills associated with Customer Retention Representative II: Customer Service Metrics, Customer Care, Customer Interaction, Customer Relationship Management (CRM) ...More
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