How much does a Customer Retention Representative II make in Boston, MA? The average Customer Retention Representative II salary in Boston, MA is $40,575 as of June 28, 2020, but the range typically falls between $37,054 and $44,954. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $37,054 10% $33,848 90% $48,941 75% $44,954 $40,575 50%(Median)
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Job Description for Customer Retention Representative II

Customer Retention Representative II processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative II offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative II typically reports to a supervisor or manager. To be a Customer Retention Representative II typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Customer Retention Representative II in Boston, MA
Those that have already made the climb...
Eric J. Haas, Former Senior Vice President, Production and Development
Kosmos Energy Ltd., a deepwater independent oil and gas exploration and production company, focuses along the Atlantic Margins. Its primary assets include production offshore Ghana, Equatorial Guinea, and U.S. Gulf of Mexico, as well as a gas development offshore Mauritania and Senegal. The company also maintains an ex... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Average Base Salary

Core compensation

 
 
 
37054
44954
40575

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
39156
50984
43711
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Representative II in Boston, MA. The base salary for Customer Retention Representative II ranges from $37,054 to $44,954 with the average base salary of $40,575. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $39,156 to $50,984 with the average total cash compensation of $43,711.
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37054
44954

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Customer Retention Representative II Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Customer Retention Representative II: Customer Relationship Management (CRM), Customer Complaint Resolution, Customer Support, Customer Interaction ...More

Salary estimation for Customer Retention Representative II at companies like : Bonanza Creek Energy, Inc., KINDER MORGAN, INC., Kosmos Energy Ltd.

Jobs with a similar salary range to Customer Retention Representative II : Lead Generation Representative