How much does a Customer Retention Representative II make in Lawrence, MA? The average Customer Retention Representative II salary in Lawrence, MA is $47,087 as of February 26, 2024, but the range typically falls between $42,433 and $52,640. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Retention Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Retention Representative II Salary $38,195 Lawrence,MA February 26, 2024
25th Percentile Customer Retention Representative II Salary $42,433 Lawrence,MA February 26, 2024
50th Percentile Customer Retention Representative II Salary $47,087 Lawrence,MA February 26, 2024
75th Percentile Customer Retention Representative II Salary $52,640 Lawrence,MA February 26, 2024
90th Percentile Customer Retention Representative II Salary $57,695 Lawrence,MA February 26, 2024
25% $42,433 10% $38,195 90% $57,695 75% $52,640 $47,087 50%(Median) Didn’t find job title? Click
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What skills does a Customer Retention Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Team Management: The ability of an individual or an organization to administer and coordinate a group of individuals to perform a task. Team management involves teamwork, communication, objective setting and performance appraisals.

2.

Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.

3.

Client Interaction: Client-facing skills are the abilities necessary to provide quality customer service. Client-facing employees are those who interact directly with customers in person or through phone conversations, online messages and any other methods of communication that a business uses.

Team Management 15.59%
Futures 1.16%
Client Interaction 0.54%
Others 82.71%

Job Description for Customer Retention Representative II

Customer Retention Representative II processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative II offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative II typically reports to a supervisor or manager. The Customer Retention Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Retention Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Retention Representative II in Lawrence, MA

Career Path for Customer Retention Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Retention Representative II, the upper level is Customer Retention Representative III and then progresses to Customer Retention Supervisor.

Those that have already made the climb...
Dean Tinsley, Former Senior Vice President, Operations
Civitas Resources, Inc., an exploration and production company, focuses on the acquisition, development, and production of oil and natural gas in the Rocky Mountain region, primarily in the Wattenberg Field of the Denver-Julesburg Basin of Colorado. The company was formerly known as Bonanza Creek Energy, Inc. Civitas R... More
Fiscal Year Ended in 2022
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Customer Retention Representative II salary varies from city to city. Compared with national average salary of Customer Retention Representative II, the highest Customer Retention Representative II salary is in San Francisco, CA, where the Customer Retention Representative II salary is 25.0% above. The lowest Customer Retention Representative II salary is in Miami, FL, where the Customer Retention Representative II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Step 1 of 3

Understand the total compensation opportunity for a Customer Retention Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
42433
52640
47087

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44397
57449
50186
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Representative II in Lawrence, MA. The base salary for Customer Retention Representative II ranges from $42,433 to $52,640 with the average base salary of $47,087. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,397 to $57,449 with the average total cash compensation of $50,186.
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42433
52640

 

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About Lawrence, Massachusetts    According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0....More

Lawrence, Massachusetts  area prices were up 1.6% from a year ago    View the Cost of Living in Lawrence, Massachusetts

Customer Retention Representative II Salary in popular cities: BostonWorcesterSpringfield

Skills associated with Customer Retention Representative II: Client Administration, Customer Lifecycle Management, Customer Retention, Escalation Management ...More

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