How much does a Customer Retention Representative II make in Washington, DC? The average Customer Retention Representative II salary in Washington, DC is $40,777 as of May 27, 2021, but the range typically falls between $37,240 and $45,177. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $37,240 10% $34,019 90% $49,183 75% $45,177 $40,777 50%(Median)
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Check out Customer Retention Representative jobs in Washington, District of Columbia

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American Pest - Washington, DC

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Job Description for Customer Retention Representative II

Customer Retention Representative II processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative II offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative II typically reports to a supervisor or manager. To be a Customer Retention Representative II typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. (Copyright 2021 Salary.com)... View full job description

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Job Openings for Customer Retention Representative II in Washington, DC
Those that have already made the climb...
Eric J. Haas, Former Senior Vice President, Production and Development
Kosmos Energy Ltd., a deepwater independent oil and gas exploration and production company, focuses along the Atlantic Margins. Its primary assets include production offshore Ghana, Equatorial Guinea, and U.S. Gulf of Mexico, as well as a gas development offshore Mauritania and Senegal. The company also maintains an ex... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
37240
45177
40777

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
39357
51243
43929
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Representative II in Washington, DC. The base salary for Customer Retention Representative II ranges from $37,240 to $45,177 with the average base salary of $40,777. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $39,357 to $51,243 with the average total cash compensation of $43,929.
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37240
45177

 

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About Washington, District of Columbia    Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area....More

Washington, District of Columbia  area prices were up 1.3% from a year ago    View the Cost of Living in Washington, District of Columbia

Customer Retention Representative II Salary in popular cities:

Skills associated with Customer Retention Representative II: Client Administration, Customer Communications, Customer Complaint Resolution, Customer Support ...More

Salary estimation for Customer Retention Representative II at companies like : Bonanza Creek Energy, Inc., KINDER MORGAN INC, KOSMOS ENERGY LTD

Jobs with a similar salary range to Customer Retention Representative II : Client Specialist, Intermediate Clerk, Lead Generation Representative