How much does a Customer Retention Representative III make in Boston, MA? The average Customer Retention Representative III salary in Boston, MA is $48,353 as of June 28, 2020, but the range typically falls between $41,876 and $54,984. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $41,876 10% $35,979 90% $61,022 75% $54,984 $48,353 50%(Median)
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Job Description for Customer Retention Representative III

Customer Retention Representative III processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative III offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative III typically reports to a supervisor or manager. To be a Customer Retention Representative III typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Customer Retention Representative III in Boston, MA
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Robert Barton, Chief Operating Officer
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Average Base Salary

Core compensation

 
 
 
41876
54984
48353

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
46065
64770
54409
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Representative III in Boston, MA. The base salary for Customer Retention Representative III ranges from $41,876 to $54,984 with the average base salary of $48,353. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $46,065 to $64,770 with the average total cash compensation of $54,409.
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41876
54984

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Customer Retention Representative III Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Customer Retention Representative III: Customer Support, Customer Service Monitoring Software, Customer Complaint Resolution, Escalation Management ...More

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Salary estimation for Customer Retention Representative III at companies like : CAFEPRESS INC, LIQUIDITY SERVICES INC, OVERSTOCK.COM, INC