How much does a Customer Retention Representative III make in District of Columbia? The average Customer Retention Representative III salary in District of Columbia is $53,786 as of February 26, 2024, but the range typically falls between $46,594 and $62,633. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Retention Representative III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Retention Representative III Salary $40,046 DC February 26, 2024
25th Percentile Customer Retention Representative III Salary $46,594 DC February 26, 2024
50th Percentile Customer Retention Representative III Salary $53,786 DC February 26, 2024
75th Percentile Customer Retention Representative III Salary $62,633 DC February 26, 2024
90th Percentile Customer Retention Representative III Salary $70,687 DC February 26, 2024
25% $46,594 10% $40,046 90% $70,687 75% $62,633 $53,786 50%(Median) Didn’t find job title? Click
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What skills does a Customer Retention Representative III need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Training and Development: The process of improving the job performance of an individual or group through structured and planned training sessions.

3.

Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

Customer Service 18.57%
Training and Development 2.35%
Call Center 1.31%
Others 77.77%

Job Description for Customer Retention Representative III

Customer Retention Representative III processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative III offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative III typically reports to a supervisor or manager. The Customer Retention Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Customer Retention Representative III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Retention Representative III in District of Columbia

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $53,786 Date Updated February 26, 2024
Location Parcel Return Service, DC Avg. Salary $53,786 Date Updated February 26, 2024
Location Washington, DC Avg. Salary $53,786 Date Updated February 26, 2024
Location Washington Navy Yard, DC Avg. Salary $53,786 Date Updated February 26, 2024

Career Path for Customer Retention Representative III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Retention Representative III, the upper level is Customer Retention Supervisor and then progresses to Customer Retention Manager.

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Customer Retention Representative III Salary in District of Columbia
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