How much does a Customer Retention Representative III make in New Orleans, LA? The average Customer Retention Representative III salary in New Orleans, LA is $47,304 as of February 26, 2024, but the range typically falls between $40,978 and $55,084. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Retention Representative III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Retention Representative III Salary $35,220 New Orleans,LA February 26, 2024
25th Percentile Customer Retention Representative III Salary $40,978 New Orleans,LA February 26, 2024
50th Percentile Customer Retention Representative III Salary $47,304 New Orleans,LA February 26, 2024
75th Percentile Customer Retention Representative III Salary $55,084 New Orleans,LA February 26, 2024
90th Percentile Customer Retention Representative III Salary $62,167 New Orleans,LA February 26, 2024
25% $40,978 10% $35,220 90% $62,167 75% $55,084 $47,304 50%(Median) Didn’t find job title? Click
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What skills does a Customer Retention Representative III need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Training and Development: The process of improving the job performance of an individual or group through structured and planned training sessions.

3.

Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

Customer Service 18.57%
Training and Development 2.35%
Call Center 1.31%
Others 77.77%

Job Description for Customer Retention Representative III

Customer Retention Representative III processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative III offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative III typically reports to a supervisor or manager. The Customer Retention Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Customer Retention Representative III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Retention Representative III in New Orleans, LA

Career Path for Customer Retention Representative III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Retention Representative III, the upper level is Customer Retention Supervisor and then progresses to Customer Retention Manager.

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Customer Retention Representative III salary varies from city to city. Compared with national average salary of Customer Retention Representative III, the highest Customer Retention Representative III salary is in San Francisco, CA, where the Customer Retention Representative III salary is 25.0% above. The lowest Customer Retention Representative III salary is in Miami, FL, where the Customer Retention Representative III salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Customer Retention Representative III, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
40978
55084
47304

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
45817
61173
53411
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Retention Representative III in New Orleans, LA. The base salary for Customer Retention Representative III ranges from $40,978 to $55,084 with the average base salary of $47,304. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $45,817 to $61,173 with the average total cash compensation of $53,411.
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40978
55084

 

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About New Orleans, Louisiana    New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish locate....More

New Orleans, Louisiana  area prices were up 1.2% from a year ago    View the Cost of Living in New Orleans, Louisiana

Customer Retention Representative III Salary in popular cities: Baton RougeShreveportLafayette

Skills associated with Customer Retention Representative III: Issue Resolution, Escalation Management, Customer Support, Customer Satisfaction ...More

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