How much does a Customer Service Director make in Austin, TX? The average Customer Service Director salary in Austin, TX is $147,801 as of May 27, 2021, but the range typically falls between $126,924 and $172,945. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $126,924 10% $107,917 90% $195,838 75% $172,945 $147,801 50%(Median)
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Check out Customer Service Director jobs in Austin, Texas

Customer Service

Staffmark - Austin, TX

Customer Service Representative

ARC Document Solutions - Austin, TX

Job Description for Customer Service Director

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2021 Salary.com)... View full job description

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Job Openings for Customer Service Director in Austin, TX
Those that have already made the climb...
John D. Rainey, Chief Financial Officer and Executive Vice President, Global Customer Operations
PayPal Holdings, Inc. operates as a technology platform and digital payments company that enables digital and mobile payments on behalf of consumers and merchants worldwide. Its payment solutions include PayPal, PayPal Credit, Braintree, Venmo, Xoom, and iZettle products. The company's Payments Platform allows consumer... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
126924
172945
147801

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
138687
203226
167687
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Director in Austin, TX. The base salary for Customer Service Director ranges from $126,924 to $172,945 with the average base salary of $147,801. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $138,687 to $203,226 with the average total cash compensation of $167,687.
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126924
172945

 

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About Austin, Texas    Austin is the capital of the U.S. state of Texas and the seat of Travis County, with portions extending into Hays and Williamson counties. It is the 1....More

Austin, Texas  area prices were up 1.2% from a year ago    View the Cost of Living in Austin, Texas

Customer Service Director Salary in popular cities: HoustonSan AntonioDallas

Skills associated with Customer Service Director: Customer Interaction, Product Support, Customer Support Policies, Standards and Procedures, Service Desk Management ...More

Salary estimation for Customer Service Director at companies like : PAYPAL HOLDINGS INC, RE/MAX HOLDINGS INC, Square, Inc.

Jobs with a similar salary range to Customer Service Director : Senior Customer Success Engineer