How much does a Customer Service Director make in Berkeley, CA? The average Customer Service Director salary in Berkeley, CA is $163,012 as of March 26, 2020, but the range typically falls between $140,829 and $192,639. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $140,829 10% $120,632 90% $219,613 75% $192,639 $163,012 50%(Median)
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Job Description

Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Customer Service Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

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Job Openings for Customer Service Director in Berkeley, CA
Those that have already made the climb...
John D. Rainey , Chief Financial Officer and Executive Vice President, Global Customer Operations
PayPal Holdings, Inc. operates as a technology platform and digital payments company that enables digital and mobile payments on behalf of consumers and merchants worldwide. Its payment solutions include PayPal, PayPal Credit, Braintree, Venmo, Xoom, and iZettle products. The company's Payments Platform allows consumer... More
Fiscal Year Ended in 2018
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Step 1 of 3

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Average Base Salary

Core compensation

 
 
 
140829
192639
163012

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
151152
220041
179932
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Director in Berkeley, CA. The base salary for Customer Service Director ranges from $140,829 to $192,639 with the average base salary of $163,012. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $151,152 to $220,041 with the average total cash compensation of $179,932.
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140829
192639

 

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About Berkeley, California    Berkeley (/ˈbɜːrkli/ BURK-lee) is a city on the east shore of San Francisco Bay in northern Alameda County, California. It is named after the 18th-cen....More

Berkeley, California  area prices were up 4.5% from a year ago    View the Cost of Living in Berkeley, California

Customer Service Director Salary in popular cities: Los AngelesSan DiegoSan Jose

Skills associated with Customer Service Director: Inquiry Research/Response, Customer Interaction, Service Desk Management, Service Request Management Process ...More

Salary estimation for Customer Service Director at companies like : PayPal Holdings, Inc., RE/MAX Holdings, Inc., Square, Inc.

Jobs with a similar salary range to Customer Service Director : Senior Customer Success Engineer