How much does a Customer Service Manager make in Boston, MA? The average Customer Service Manager salary in Boston, MA is $105,945 as of June 28, 2020, but the range typically falls between $92,457 and $126,547. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $92,457 10% $80,178 90% $145,304 75% $126,547 $105,945 50%(Median)
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Job Description for Customer Service Manager

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree in business, marketing or its equivalent. Typically reports to a senior manager. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Customer Service Manager in Boston, MA
Those that have already made the climb...
Robert Barton, Chief Operating Officer
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Understand the total compensation opportunity for a Customer Service Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
92457
126547
105945

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
95849
136914
112644
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Manager in Boston, MA. The base salary for Customer Service Manager ranges from $92,457 to $126,547 with the average base salary of $105,945. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $95,849 to $136,914 with the average total cash compensation of $112,644.
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92457
126547

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Customer Service Manager Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Customer Service Manager: Inquiry Research/Response, Service Operations, Service Design, Customer Interaction ...More

Recently searched related titles: Client Care Manager

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Salary estimation for Customer Service Manager at companies like : CAFEPRESS INC, LIQUIDITY SERVICES INC, OVERSTOCK.COM, INC

Jobs with a similar salary range to Customer Service Manager : Senior Customer Success Manager, Senior Manager Customer Development, Customer Operations Engineer