How much does a Customer Service Representative II make in Austin, TX? The average Customer Service Representative II salary in Austin, TX is $39,780 as of May 27, 2021, but the range typically falls between $35,335 and $45,638. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $35,335 10% $31,288 90% $50,972 75% $45,638 $39,780 50%(Median)
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Job Description for Customer Service Representative II

Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2021 Salary.com)... View full job description

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Job Openings for Customer Service Representative II in Austin, TX
Those that have already made the climb...
Timothy R. Estes, Executive Vice President and Chief Operating Officer
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
Fiscal Year Ended in 2020
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Average Base Salary

Core compensation

 
 
 
35335
45638
39780

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
36186
46976
40633
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative II in Austin, TX. The base salary for Customer Service Representative II ranges from $35,335 to $45,638 with the average base salary of $39,780. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $36,186 to $46,976 with the average total cash compensation of $40,633.
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35335
45638

 

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About Austin, Texas    Austin is the capital of the U.S. state of Texas and the seat of Travis County, with portions extending into Hays and Williamson counties. It is the 1....More

Austin, Texas  area prices were up 1.2% from a year ago    View the Cost of Living in Austin, Texas

Customer Service Representative II Salary in popular cities: HoustonSan AntonioDallas

Skills associated with Customer Service Representative II: Service Management, Customer Service Help Desk Software, Inquiry Research/Response, Service Level Management ...More

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Salary estimation for Customer Service Representative II at companies like : BRIGHT HORIZONS FAMILY SOLTN, DYCOM INDUSTRIES INC, EMCOR Group, Inc.

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