How much does a Customer Service Representative II make in Brockton, MA? The average Customer Service Representative II salary in Brockton, MA is $44,568 as of July 27, 2020, but the range typically falls between $39,281 and $52,683. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Customer Service Representative II
Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Being a Customer Service Representative II analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II requires a high school diploma or its equivalent. Typically reports to Customer Service Manager. The Customer Service Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Customer Service Representative II typically requires 1-3 years of related experience. (Copyright 2020 Salary.com)... View full job description
Dycom Industries, Inc. provides specialty contracting services in the United States. The company offers various specialty contracting services, including program management, engineering, construction, maintenance, and installation services, such as placement and splicing of fiber, copper, and coaxial cables to telecomm... More
DYCOM INDUSTRIES INC
Fiscal Year Ended in 2019
What does a Customer Service Representative II do?
Customer Service Representative II in Addison, TX
Participate in weekly sales meetings, daily situational and any other meeting mandated by management.
December 30, 2019
Answer high volume of in-bound calls and e-mails on a daily basis.
April 03, 2020
Create and issue RMAÆs to customers within 24 hours.
According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative II in Brockton, MA. The base salary for Customer Service Representative II ranges from $39,281 to $52,683 with the average base salary of $44,568. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $40,598 to $54,317 with the average total cash compensation of $45,557.