How much does a Customer Service Representative II make in Massachusetts? The average Customer Service Representative II salary in Massachusetts is $44,252 as of August 27, 2021, but the range typically falls between $39,309 and $50,771. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Based on HR-reported data: a national average with a geographic differential
25% $39,309 10% $34,809 90% $56,707 75% $50,771 $44,252 50%(Median)
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Check out Customer Service Representative jobs in Massachusetts

Customer Service Representative

CRC Management Co LLC - Attleboro, MA

REMOTE WORK: Customer Service Representative

ORBO | Eurotec | 4seating.com - Boston, MA

Remote Customer Service Representative

Dunhill Professional Search & Government Solutions - Boston, MA

Job Description for Customer Service Representative II

Customer Service Representative II responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative II typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2021 Salary.com)...View full job description

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Job Openings for Customer Service Representative II in Massachusetts

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $42,706 Date Updated August 27, 2021
Location Barnstable, MA Avg. Salary $42,890 Date Updated August 27, 2021
Location Fitchburg, MA Avg. Salary $43,339 Date Updated August 27, 2021
Location Hyannis, MA Avg. Salary $42,735 Date Updated August 27, 2021
Location Leominster, MA Avg. Salary $42,733 Date Updated August 27, 2021
Location Malden, MA Avg. Salary $45,826 Date Updated August 27, 2021
Location Methuen, MA Avg. Salary $43,439 Date Updated August 27, 2021
Location Newton, MA Avg. Salary $45,826 Date Updated August 27, 2021
Location Revere, MA Avg. Salary $45,826 Date Updated August 27, 2021
Location Weymouth, MA Avg. Salary $44,049 Date Updated August 27, 2021
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