How much does a Customer Service Representative III make in Brockton, MA? The average Customer Service Representative III salary in Brockton, MA is $52,574 as of June 28, 2020, but the range typically falls between $46,498 and $61,348. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Customer Service Representative III
Customer Service Representative III responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to the customer. Being a Customer Service Representative III analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed. Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative III may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to a Supervisor or Manager. The Customer Service Representative III has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be a Customer Service Representative III typically requires 3-5 years of related experience. (Copyright 2020 Salary.com)... View full job description
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
What does a Customer Service Representative III do?
Customer Service Representative III in Addison, TX
Follow-up on quotes, samples, etc.
January 07, 2020
Determine customer requirements and expectations in order to recommend specific products or solutions.
February 07, 2020
Answer incoming phone calls and emails promptly and professionally.
According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative III in Brockton, MA. The base salary for Customer Service Representative III ranges from $46,498 to $61,348 with the average base salary of $52,574. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,664 to $62,947 with the average total cash compensation of $54,026.