How much does a Customer Service Representative III make in Massachusetts? The average Customer Service Representative III salary in Massachusetts is $51,972 as of August 27, 2021, but the range typically falls between $46,215 and $59,646. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Based on HR-reported data: a national average with a geographic differential
25% $46,215 10% $40,973 90% $66,632 75% $59,646 $51,972 50%(Median)
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Job Description for Customer Service Representative III

Customer Service Representative III responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative III analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative III may be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Customer Service Representative III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2021 Salary.com)...View full job description

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Job Openings for Customer Service Representative III in Massachusetts

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Location Avg. Salary Date Updated
Location Attleboro, MA Avg. Salary $50,156 Date Updated August 27, 2021
Location Barnstable, MA Avg. Salary $50,373 Date Updated August 27, 2021
Location Fitchburg, MA Avg. Salary $50,900 Date Updated August 27, 2021
Location Hyannis, MA Avg. Salary $50,190 Date Updated August 27, 2021
Location Leominster, MA Avg. Salary $50,188 Date Updated August 27, 2021
Location Malden, MA Avg. Salary $53,821 Date Updated August 27, 2021
Location Methuen, MA Avg. Salary $51,017 Date Updated August 27, 2021
Location Newton, MA Avg. Salary $53,821 Date Updated August 27, 2021
Location Revere, MA Avg. Salary $53,821 Date Updated August 27, 2021
Location Weymouth, MA Avg. Salary $51,733 Date Updated August 27, 2021
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