How much does a Customer Service Representative IV make in Spokane, WA? The average Customer Service Representative IV salary in Spokane, WA is $54,232 as of February 26, 2024, but the range typically falls between $49,023 and $60,506. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Customer Service Representative IV Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Representative IV Salary $44,281 Spokane,WA February 26, 2024
25th Percentile Customer Service Representative IV Salary $49,023 Spokane,WA February 26, 2024
50th Percentile Customer Service Representative IV Salary $54,232 Spokane,WA February 26, 2024
75th Percentile Customer Service Representative IV Salary $60,506 Spokane,WA February 26, 2024
90th Percentile Customer Service Representative IV Salary $66,218 Spokane,WA February 26, 2024
25% $49,023 10% $44,281 90% $66,218 75% $60,506 $54,232 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Representative IV need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Transportation: Refers to the mode of travel used to get from home to work most frequently. The transportation are bus, train, aeroplane, ship, car, etc while the mode of transportation refers to road, air, sea/ocean, etc.

Customer Service 40.29%
Customer Support 1.17%
Transportation 0.9%
Others 57.64%

Job Description for Customer Service Representative IV

Customer Service Representative IV responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative IV analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative IV may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Customer Service Representative IV typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Representative IV in Spokane, WA

Career Path for Customer Service Representative IV

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Representative IV, the upper level is Customer Service Team Leader and then progresses to Customer Service Supervisor.

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Customer Service Representative IV salary varies from city to city. Compared with national average salary of Customer Service Representative IV, the highest Customer Service Representative IV salary is in San Francisco, CA, where the Customer Service Representative IV salary is 25.0% above. The lowest Customer Service Representative IV salary is in Miami, FL, where the Customer Service Representative IV salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Customer Service Representative IV, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
49023
60506
54232

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
50092
62870
55889
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative IV in Spokane, WA. The base salary for Customer Service Representative IV ranges from $49,023 to $60,506 with the average base salary of $54,232. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $50,092 to $62,870 with the average total cash compensation of $55,889.
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49023
60506

 

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About Spokane, Washington    Spokane (/ˌspoʊˈkæn/ (listen) spoh-KAN) is a city in Spokane County in the state of Washington in the northwestern United States. It is located on the....More

Spokane, Washington  area prices were up 2.9% from a year ago    View the Cost of Living in Spokane, Washington

Customer Service Representative IV Salary in popular cities: SeattleTacomaVancouver

Skills associated with Customer Service Representative IV: Product Support, Service Request Management Process, Inquiry Research/Response, Customer Support Policies, Standards and Procedures ...More

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