Customer Service Senior Manager Salaries in Ottawa, ON
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How much does a Customer Service Senior Manager in Ottawa, ON make? The median annual Customer Service Senior Manager salary in Ottawa, ON is C$141,106, as of March 27, 2024, with a range usually between C$124,372-C$161,274 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Customer Service Senior Manager may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Customer Service Senior Manager in Ottawa, ON.
Similar Job Titles:
Customer Experience Senior Manager , Customer Insights Senior Manager , Customer Service Manager , Customer Service Representative I , Customer Service Representative III , Customer Service Representative IV , Customer Service Supervisor , Customer Service Team Leader
Level of Education:
Customer Service Senior Manager Salaries with No Diploma , Customer Service Senior Manager Salaries with a High School Diploma or Technical Certificate , Customer Service Senior Manager Salaries with an Associate's Degree , Customer Service Senior Manager Salaries with a Bachelor's Degree , Customer Service Senior Manager Salaries with a Master's Degree or MBA , Customer Service Senior Manager Salaries with a JD, MD, PhD or Equivalent
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This chart describes the expected percentage of people who perform the job of Customer Service Senior Manager in Ottawa, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Customer Service Senior Manager in Ottawa, ON is C$141,106, so 50% of the people who perform the job of Customer Service Senior Manager in Ottawa, ON are expected to make less than C$141,106.
Source: HR Reported data as of March 27, 2024
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This chart describes the expected percentage of people who perform the job of Customer Service Senior Manager in Ottawa, ON that make less than that salary. For example 50% of the people who perform the job of Customer Service Senior Manager in Ottawa, ON are expected to make less than the median.
Source: HR Reported data as of March 27, 2024
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Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. View full job description
View Customer Services Jobs by Salary Range: <$30K, $30K–$50K, $50K–$80K, $80K–$100K, >$100K
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- Customer Service Senior Manager Salaries with No Diploma
- Customer Service Senior Manager Salaries with a High School Diploma or Technical Certificate
- Customer Service Senior Manager Salaries with an Associate's Degree
- Customer Service Senior Manager Salaries with a Bachelor's Degree
- Customer Service Senior Manager Salaries with a Master's Degree or MBA
- Customer Service Senior Manager Salaries with a JD, MD, PhD or Equivalent
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