How much does a Customer Service Team Leader make in Boston, MA? The average Customer Service Team Leader salary in Boston, MA is $58,748 as of July 27, 2020, but the range typically falls between $51,220 and $68,617. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $51,220 10% $44,365 90% $77,601 75% $68,617 $58,748 50%(Median)
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Job Description for Customer Service Team Leader

Customer Service Team Leader acts as team lead for a customer service team that responds to phone or e-mail, non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors daily workflow and ensures that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader coaches and guides less experienced team members. May assist manager with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or its equivalent. Typically reports to head of a unit/department. The Customer Service Team Leader contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Customer Service Team Leader typically requires 4 to 7 years of related experience. (Copyright 2020 Salary.com)... View full job description

See user submitted job responsibilities for Customer Service Team Leader.

Job Openings for Customer Service Team Leader in Boston, MA
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Patricia B. Prichep, Senior Vice President of Operations and Secretary
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Average Base Salary

Core compensation

 
 
 
51220
68617
58748

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
52542
71703
60543
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Team Leader in Boston, MA. The base salary for Customer Service Team Leader ranges from $51,220 to $68,617 with the average base salary of $58,748. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $52,542 to $71,703 with the average total cash compensation of $60,543.
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51220
68617

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Customer Service Team Leader Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Customer Service Team Leader: Service Request Management Process, Service Operations, Customer Service Help Desk Software, Service Management ...More

Salary estimation for Customer Service Team Leader at companies like : AXIM BIOTECHNOLOGIES, INC., CEL SCI CORP, MANNATECH INC