How much does a Customer Service Training Manager make in Brockton, MA? The average Customer Service Training Manager salary in Brockton, MA is $91,941 as of June 28, 2020, but the range typically falls between $76,257 and $108,821. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $76,257 10% $61,977 90% $124,188 75% $108,821 $91,941 50%(Median)
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Job Description for Customer Service Training Manager

Customer Service Training Manager designs and implements training programs specifically for customer service or contact center staff. Researches new training techniques and suggests enhancements to existing customer service training programs. Being a Customer Service Training Manager establishes processes and tools to monitor staff performance and use those metrics to provide meaningful feedback focused on service improvements. Provides additional professional development opportunities and resources to customer service staff. Additionally, Customer Service Training Manager may personally deliver the most technical training classes. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Customer Service Training Manager in Brockton, MA
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Robert Barton, Chief Operating Officer
CafePress Inc. operates as retailer of personalized products in the United States and internationally. The company offers gifts and accessories, including T-shirts and apparel; mugs and drinkware; and home goods, such as custom shower curtains and bed coverings. It conducts its business on its primary United States bas... More
Fiscal Year Ended in 2017
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Average Base Salary

Core compensation

 
 
 
76257
108821
91941

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
80138
121286
98692
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Training Manager in Brockton, MA. The base salary for Customer Service Training Manager ranges from $76,257 to $108,821 with the average base salary of $91,941. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $80,138 to $121,286 with the average total cash compensation of $98,692.
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76257
108821

 

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About Brockton, Massachusetts    According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land an....More

Brockton, Massachusetts  area prices were up 1.6% from a year ago    View the Cost of Living in Brockton, Massachusetts

Customer Service Training Manager Salary in popular cities: BostonWorcesterSpringfield

Skills associated with Customer Service Training Manager: Presentation Software, Training & eLearning Software, End-User Training

Salary estimation for Customer Service Training Manager at companies like : CAFEPRESS INC, LIQUIDITY SERVICES INC, OVERSTOCK.COM, INC