How much does an E-commerce Customer Service Representative make hourly in the United States? The average hourly wage for an E-commerce Customer Service Representative in the United States is $17 as of May 27, 2021, but the range typically falls between $15 and $21. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Based on HR-reported data: a national average with a geographic differential
25% $15 10% $12 90% $24 75% $21 $17 50%(Median)
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Check out E-commerce Customer Service Representative jobs in Virginia

Customer Service Representative

Quick Response Fire Supply - Ashland, VA

Customer Service Representative

Robert Half - Charlottesville, VA

Job Description for E-commerce Customer Service Representative

E-commerce Customer Service Representative responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Being an E-commerce Customer Service Representative documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Additionally, E-commerce Customer Service Representative may require a bachelor's degree. Typically reports to a supervisor or manager. The E-commerce Customer Service Representative works on projects/matters of limited complexity in a support role. Work is closely managed. To be an E-commerce Customer Service Representative typically requires 0-2 years of related experience. (Copyright 2021 Salary.com)... View full job description

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Job Openings for E-commerce Customer Service Representative
Those that have already made the climb...
Mark V. Anquillare, Executive Vice President and Chief Operating Officer
Verisk Analytics, Inc. provides data analytics solutions in the United States and internationally. It provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, natural resources intelligence, economic forecasting, and various other fields. T... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total hourly compensation opportunity for an E-commerce Customer Service Representative, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
15
21
17

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
15
22
18
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of E-commerce Customer Service Representative in the United States. The average hourly rate for E-commerce Customer Service Representative ranges from $15 to $21 with the average hourly pay of $17. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $15 to $22 with the average total hourly cash compensation of $18.
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15
21

 

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Skills associated with E-commerce Customer Service Representative: Service Level Management, Customer Service Help Desk Software, Service Request Management Process, Service Operations ...More

Salary estimation for E-commerce Customer Service Representative at companies like : HCI GROUP INC, PRIMERICA INC, Verisk Analytics, Inc.