E-commerce Customer Service Representative Sr. Salary in the United States

How much does an E-commerce Customer Service Representative Sr. make hourly in the United States? The average hourly wage for an E-commerce Customer Service Representative Sr. in the United States is $18 as of September 26, 2019, but the range typically falls between $17 and $20. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with E-commerce Customer Service Representative Sr.: Service Operations, Service Management, Service Level Management, Customer Service Help Desk Software

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Salary estimation for E-commerce Customer Service Representative Sr. at companies like : FONAR CORP, INTERPACE DIAGNOSTICS GP INC, PRECIPIO, INC.

Jobs with a similar salary range to E-commerce Customer Service Representative Sr. : Residence Life Coordinator

Job Description

E-commerce Customer Service Representative Sr. responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Being an E-commerce Customer Service Representative Sr. documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Additionally, E-commerce Customer Service Representative Sr. may be assigned more complex or sensitive customer problems to resolve. Requires a bachelor's degree. Typically reports to a supervisor or manager. The E-commerce Customer Service Representative Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an E-commerce Customer Service Representative Sr. typically requires 2 to 4 years of related experience. (Copyright 2019 Salary.com)

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Average Hourly Wage

Core compensation

 
 
 
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18

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
17
20
18
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of E-commerce Customer Service Representative Sr. in the United States. The average hourly rate for E-commerce Customer Service Representative Sr. ranges from $17 to $20 with the average hourly pay of $18. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $17 to $20 with the average total hourly cash compensation of $18.
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Fiscal Year Ended in 2018
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E-commerce Customer Service Representative Sr. Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%