E-commerce Customer Support Manager Salary in the United States

How much does an E-commerce Customer Support Manager make hourly in the United States? The average hourly wage for an E-commerce Customer Support Manager in the United States is $43 as of September 26, 2019, but the range typically falls between $36 and $49. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with E-commerce Customer Support Manager: Service Design, Customer Service Help Desk Software, Service Operations, Service Integration and Management ...More

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Salary estimation for E-commerce Customer Support Manager at companies like : FONAR CORP, INTERPACE DIAGNOSTICS GP INC, PRECIPIO, INC.

Job Description

E-commerce Customer Support Manager manages a team of customer service representatives that respond to web-based customer inquiries. Analyzes service activity data and utilize findings to create resources for training and service improvements. Being an E-commerce Customer Support Manager compiles customer feedback and recommend changes to website, products, or services to technical and product teams. Provides ongoing training focused on the support of E-Commerce customers. Additionally, E-commerce Customer Support Manager ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. The E-commerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an E-commerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2019 Salary.com)

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Understand the total hourly compensation opportunity for an E-commerce Customer Support Manager, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
36
49
43

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
38
54
46
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of E-commerce Customer Support Manager in the United States. The average hourly rate for E-commerce Customer Support Manager ranges from $36 to $49 with the average hourly pay of $43. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $38 to $54 with the average total hourly cash compensation of $46.
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36
49

 

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Fiscal Year Ended in 2018
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E-commerce Customer Support Manager Pay Difference by Location

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%