eCommerce Customer Service Representative Salary in the United States

How much does an eCommerce Customer Service Representative make in the United States? The average eCommerce Customer Service Representative salary in the United States is $34,718 as of June 27, 2019, but the range typically falls between $29,435 and $41,497. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Job Description

eCommerce Customer Service Representative responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Being an eCommerce Customer Service Representative documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Additionally, eCommerce Customer Service Representative may require a bachelor's degree. Typically reports to a supervisor or manager. The eCommerce Customer Service Representative works on projects/matters of limited complexity in a support role. Work is closely managed. To be an eCommerce Customer Service Representative typically requires 0-2 years of related experience. (Copyright 2019 Salary.com)

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Understand the total compensation opportunity for an eCommerce Customer Service Representative, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
29435
41497
34718

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
30428
43291
35911
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of eCommerce Customer Service Representative in the United States. The base salary for eCommerce Customer Service Representative ranges from $29,435 to $41,497 with the average base salary of $34,718. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $30,428 to $43,291 with the average total cash compensation of $35,911.
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29435
41497

 

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Job Openings for eCommerce Customer Service Representative
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 26.0%
City, State Washington, DC Compared to national average
+ 11.2%
City, State Miami, FL Compared to national average
-2.5%
City, State Chicago, IL Compared to national average
+ 6.5%
City, State Boston, MA Compared to national average
+ 13.8%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-0.7%
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