What skills does an Equipment Director need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.
High Volume Service: High-volume operations, also called flow operations, can be repetitive operations for discrete products like automobiles, appliances, or bread, or services like license renewals at the Division of Motor Vehicles.
3.
Safety Standards: Safety standards are designed to ensure the safety of products, activities and processes, etc. They may be advisory or compulsory and are normally laid down by an advisory or regulatory body that may be either voluntary or statutory.
Customer Service
9.94%
High Volume Service
2.43%
Safety Standards
1.85%
Others
85.78%