How much does a Guest Services Manager make in the United States? The average Guest Services Manager salary in the United States is $38,831 as of April 27, 2021, but the range typically falls between $29,999 and $47,539. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Guest Services Manager is responsible for managing guest and front office operations. Assists with check-in, check-out, responds to guest requests and complaints. Being a Guest Services Manager oversees lobby operations and hotel amenities, such as concierge and valet services, pool or spa operations. Provides assistance to guests as needed. Additionally, Guest Services Manager monitors staff scheduling and shifts. Oversees departments cooperation. May require an associate degree or its equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2021 Salary.com)... View full job description
Hilton Worldwide Holdings Inc., a hospitality company, owns, leases, manages, develops, and franchises hotels and resorts. It operates through two segments, Management and Franchise, and Ownership. The company engages in the hotel management and licensing of its brands to franchisees. It operates hotels under the Waldo... More
Hilton Worldwide Holdings Inc.
Fiscal Year Ended in 2019
What does a Guest Services Manager do?
Guest Services Manager in Akron, OH
Set goals and holds team members.
September 15, 2020
Demonstrates a high level of integrity, takes ownership of personal and team actions.
December 11, 2020
Communicates effectively, promotes collaboration, nurtures a professional work environment .
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Guest Services Manager in the United States. The base salary for Guest Services Manager ranges from $29,999 to $47,539 with the average base salary of $38,831. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $32,278 to $51,087 with the average total cash compensation of $41,677.